Reach, Connect, and Engage With Customers and Partners, Wherever They Are
Moments of truth happen at the edge, that is, with audiences, customers and partners. Our Digital Applications Practice equips you with the capabilities to make edge engagements
easy, efficient, and delightful.
Brand Presence
Expand
Digital Footprint
Enhance
Visibility
Drive
Engagement
Stay Fresh
and Relevant
Expand Digital Footprint
Enhance Visibility
Drive Engagement
Stay Fresh and Relevant
Areas where we can help
Website Design and Development
SEO and Search Business Profile Optimization
Ongoing Website Maintenance
Audience Analytics
Ongoing Social Media Presence Maintenance
Tailored Engagement Portals
Drive one-to-one engagements with residents, family members, staff, and partners
Provide seamless and unified access to information, knowledge, content, and capabilities
Allow users to efficiently access content, news, and collaborate with others
Keep users updated on events that matter to them
Equip users to self-serve, on preferred channels, with contextual assistance when needed
Empower users to engage on their terms
Areas where we can help
User-centered Portals and Workspaces
Personalized communication with each user
Simplified access to information, content, and applications
Contextual online interactions (In-app Chat, SMS)
Security and controls that can scale across tens of thousands of users
Business Automation
Bring your teams together with connected workflows, shared content, and seamless access to data.
Areas where we can help
Automation of processes, workflows, and cases that span systems and functions
AI-driven information extraction from documents and forms
E-content management for easy discovery, efficient organization, secure access, and distribution
Harness Microsoft Power Platform and Azure AI for intelligent automations and interactions across your enterprise
Decision Automation
Leverage Business Rules and Decision Models for intelligent, consistent, and automated decisions addressing alerts & notifications, customer treatment, approvals management, risk management and compliance.
Areas where we can help
Areas where we can help
- Visual environment for authoring and maintaining business rules
- Insights to help with rapid prototyping and maintenance of business rules
- Targeted controls for targeted versioning and effectivity
- Scalable way to manage deployments
Marketing Automation
Design, operationalize, and monitor targeted marketing campaigns at scale.
Areas where we can help
Define segments to target based on any number of criteria
Reach audiences wherever they are (websites, social sites, mobile devices)
Automate outreach via email and SMS
Design and operationalize fine-tuned content for each stage of the audience journey (awareness, interest, consideration)
Personalize and contextualize how audiences and users engage with content
Establish tailored treatments for each stage of the funnel
Track engagement at a granular level and provide insights to campaign owners
Sales Automation
Manage contacts, relationships, leads and appointments.
Areas where we can help
Contextual online interactions (In-app Chat, SMS)
Contextual view of customer requests
Insights on Sales Agent portfolio (book of business)
Intuitive view of the customer relationship including contracts, interactions, service requests and opportunities
Insights on sales agent’s revenue pipeline
Sales Automation
Manage contacts, relationships, leads and appointments
Areas where we can help
- Intuitive view of the customer relationship including contracts, interactions, service requests and opportunities
- Contextual view of customer requests
- Contextual online interactions (In-app Chat, SMS)
Onboarding and Enrollment Applications
Establish efficient, unified, and meaningful experiences for resident, family member, staff, and partner-facing processes like Onboarding and Enrolment.
Areas where we can help
Automation of cross-functional processes
Unified information
Timely updates on statuses
Low-code Studio for configurations, customized journeys, and experiences
